Tips to help you handle customer complaints

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Today’s episode was published on the SCORE website and was written by Dee Hawkins, Founder, and CEO, A Better Answer Call Centers.  If you work in the service industry, you probably know how tough handling customer complaints can be.  Holding your own in a conversation with an upset person requires a certain set of social skills. For many, this kind of situation can be made even harder by the dynamic that exists between an employee and a customer.

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